Privacy Policy

Scrappy Do's have the utmost respect for our customers. We do not sell, release or trade any customer information and will not do so expect under the directions of a court order. Please be assured that any information that you give to us, stays with us.

We use your information to provide an efficient and secure ordering process. We use your e-mail address to notify you of any promotions and important information we may have. You will receive promotional material only if you want to.

Security

We appreciate the trust you have placed in us by shopping on-line at Scrappy Do's and take your confidentiality very seriously.

As soon as you are ready to purchase your items you will be taken from our site to the site of the payment provider where you will be asked for your payment details.

Out of Stock Items

Sometimes, items may be temporarily out of stock. We do our best to ensure that out of stock items do not show on the web-site. Sometimes, however, a mistake may have been made and items still show as being in stock. If this happens we will contact you before dispatch of your order to alert you to give you the opportunity to continue or cancel your order.

Tax

We are not VAT registered.

Limitation of Liability

The total liability of Scrappy Do's arising in connection with this contract shall be limited to the price paid for the goods. If you are a business customer Scrappy Do's shall not be liable to you for any indirect or consequential loss of damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise) costs expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

Applicable Law

The terms of sale and supply of goods will be subject to English Law and any disputes arising out of or in connection with the supply of goods or use of this site will be subject to the jurisdiction of the English Courts.

Returns and Refunds

In the unlikely event that we make a mistake with your order or if the goods are in some way faulty you must contact us and allow us a reasonable time to correct the mistake before cancelling payment.

If you change your mind for any other reason we are happy to exchange items or reimburse you via a credit note, provided the goods are returned to us with 14 days of receipt in the original condition and in a saleable condition. In this instance we regret we cannot reimburse postage costs. We will also charge the cost of sending out the replacement goods.

Your Right of Cancellation

The Consumer Protection (Distance Selling) Regulations 2000 give you the right to a cooling off period of 7 working days after you receive your order.

If you do wish to cancel your order please let us know, in writing, immediately. You will then be responsible for returning the goods to us at your own expense. They must be unopened and in their original condition and you must take reasonable care to ensure the items are not damaged in transit. We recommend you send them by recorded delivery. Once received we will arrange a refund within the next 10 working days.

Images and Pictures

We have gone to great lengths to illustrate our products but each image should be viewed in conjunction with the descriptive text and will of course be limited by the screen settings of your computer monitor. We make no guarantee of the accuracy of product colours and the colours shown on the site should be used as a guide only.

How to Pay

We accept the following major credit cards for on-line ordering:

Mastercard, Visa, Maestro, Solo, Visa Electron.

We do not accept AMEX.

If you are shopping from outside the United Kingdom, your card company will convert the transaction into your own currency and the amount you pay will be based on the exchange rate at the time of processing your order.

Once your order has been placed we will send you an e-mail confirmation including:

The total price

An Order Number

Instructions on how to contact us.

You will receive a further e-mail confirming dispatch of your order.

Posting and Packaging

For mainland UK the postage and packaging rate will £2.95.

For international orders and Channel Islands packaging and shipping is charged at cost. When your order is processed we will add a nominal shipping cost. If the actual cost is less than the figure quoted we will reimburse you by the same method in which payment was made. If the actual shipping charge is greater than the figure quoted then we will contact you to confirm the shipping value before your order is dispatched.

Delivery

Depending on location, order value and weight of your order your delivery will be sent either by courier or Royal Mail. Packages shipped with Royal Mail are sent first class or Special Delivery, if requested. We aim to dispatch orders within 2 working days however, please allow 28 days for delivery, although this time frame may increase during busy times.

Please ensure we have your correct contact details in case we need to get in touch with you.

We hope you enjoy browsing our web-site and thank you for shopping at Scrappy Do's.